Hi Catherine

Unfortunately, we are unable to do content filtering like that on Spotify. Due to the way Spotify's servers work, the filtering can be a bit hit and miss. It shouldn't work during sleep time at all. 

Please let us know if there is anything else we can do to help

Regards

Hugh

Hi Kerry,

Thank you for your question. Spotify is classified as Streaming Media and Entertainment.

If these categories are blocked during Study, Spotify won't work.

To check, simply open Portal, select Cybersafety, Controls, select the child's age bracket from the profile drop-down, select category to see whether Entertainment and Streaming Media are blocked during play