Hi Kerry,

Thank you for your question. Spotify is classified as Streaming Media and Entertainment.

If these categories are blocked during Study, Spotify won't work.

To check, simply open Portal, select Cybersafety, Controls, select the child's age bracket from the profile drop-down, select category to see whether Entertainment and Streaming Media are blocked during play

Hi Joshua,

We 'd like to be able to investigate that further. Can you open a ticket with us or call us and let us know who this was achieved? We also don't have any of your devices listed as having Mobile Zone installed, can you confirm that you have it installed fully on the device?

Regards,

Katie B

Hi Catherine

Unfortunately, we are unable to do content filtering like that on Spotify. Due to the way Spotify's servers work, the filtering can be a bit hit and miss. It shouldn't work during sleep time at all. 

Please let us know if there is anything else we can do to help

Regards

Hugh