With this issue I would recommend uninstalling the app, restarting the device and then reinstalling the app. Giving it a clean slate can do absolute wonders. If this doesn't work please give us a call on 1300 398 326. We are also open from 6am to 8pm AWST 7 days .
With this issue, I would recommend the same steps as above. If this does not work please contact us with the above contact information so we can troubleshoot this more thoroughly.
Yes, there is, you need to go to your portal, select the device you will be installing and then clicking on 'cancel Mobile Zone app service'. It will then be fine to uninstall without consequences.
Hi there, my son has an Apple Iphone 5S. We had issues with the VPN not connecting on his phone. I have uninstalled the mobile zone app on his phone and re-installed it, however the VPN keeps trying to connect, and he doesn't have access to the internet (and the apps that I have allowed him to have). This is also after we have turned off his phone numerous times and turned back on.
Interesting that he was able to connect to internet and use these apps at his friends house tonight.
I have now changed the settings in Family Zone to cancel filtering for studying and play times for now, however, this defeats the purpose. What do I do to address the VPN issue?
Can I ask if he is on the latest version of the Software for iPhone?
If he is not on the latest update, can you
Let me know if this resolves the issue or if further investigating is required.
To troubleshoot this, we may need some more information.
Is the VPN disconnecting when using cellular data or other wifi networks?
Does the connection remain disconnected for long periods of time/ are you unable to access the internet for long periods of time?
As some general troubleshooting, you can do the following:
If none of this works or if the issues are still occurring, feel free to contact us on 1300 398 326 and we can try fixing the issue over the phone
I have noticed that there are quite a few red flags for the Mobile Zone VPN being tampered with.
It may help to activate the consequences feature which will lock your children out of their apps for 60 minutes if they tamper with Mobile Zone.
This can be activated by:
I have also noticed that all devices with Mobile Zone installed have permissions that have been either violated or are pending approval.
I would recommend fixing these permissions, activating the consequences feature and monitoring the devices to see if the issue persists.
To allow pending Mobile Zone permissions you will need to: