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Can’t access the FamilyZone shop

Hi I can’t finish the setup of my FamilyZone as it it telling me I do not have sufficient services but it is not allowing me into the shop to upgrade. Can someone please help?

2 people have this question

Hi Sonia,

Thank you for reaching out to us, I believe I have answered this in the email that was sent.



I have gone into the App Store and can't find the APP :(

Hi Andrew

I had a quick look at your account and fixed up an issue with it. Could you please try that again for me and let me know if you are still having problems. 



 Hi I cant access the shop to purchase the box, all I get is a blank screen

Hi Carey,

I had a look at your web account t and it seems there is a problem with the device entitlements. I will forward this issue to our developers and get back to you once it's resolved.

To Marian, we had a different problem with the Family Zone signup page and it should have now been fixed. Could you please try visiting the webpage again and see if it works this time?



it says the site it is down at the moment

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