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Setting up Mobile Zone

Hi, I am being asked to enter the activation key for a second time on the Mobile Zone and when I do this it says an error has occurred. I can see my sons phone on the Family Zone Portal but can't get past Activation Key request on the Mobile Zone?  


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Hi Karina,


I would recommend you to perform a clean uninstall before reactivating Mobile Zone on the device.


Since your son is using iPhone, you would need to remove MDM profile first through the IOS Settings menu:


  1. Menu: Settings > General
  2. Select: Device Management > Family Zone
  3. Select: Remove Management


Once you have removed the profile:


  1. Uninstall Mobile Zone
  2. Restart the device
  3. Reinstall Mobile Zone
  4. Enter Activation key


Let me know if this works for you.


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