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Failed to commincate with the portal. There is no pending service on this zone

I am setting up family zone mobile - downloaded the app on my son's device, received a code - entered this.. Then on the device when I try to 'enrol' this is the message I receive???

1 person has this problem

Hi Keeva,

I was able to successfully enroll a test device on our end using your child's profile, this means there shouldn't be any issue with your account.

Could you restart your son's device and try to enroll again?

If you are still getting the same error message, it would be best that we troubleshoot this issue over the phone. I am happy to organise a call back for you with our Perth team from 8 am to 6 pm WST on the weekdays, or you can also request a scheduled callback through our website

Hi Kelvin

it is all sorted now - I did an update on the tablet and it solved the problem.

thank you

Hi Keeva

Good to hear that everything is working for you. Let us know if you have any further issues.



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