Start a new topic

Internet not working

When the family zone box is turned on I am unable to connect to the internet through either the family zone box or my other modem?

2 people have this problem
1 Comment

Hi Michael,


There could be a few reasons why the internet connection could be dropping out. Here are a few reasons:


1. The devices you are using on your account are not registered as users and are given the guest profile which may be blocking majority of the internet

2. Could be routines not set correctly

3. There may be an issue with the box to which we can do a few tests to confirm


To be able to troubleshoot this issue for you it would be best to get in contact with the Family Zone support team on 1300 398 326, or I am happy to organise a call

 back for you with our Perth team from 8 am to 6 pm WST on the weekdays which you can also do through our website https://www.familyzone.com/au/contactus.


Also Robyn Desrettes, if you are being affected by the same issue please don't hesitate to get in contact with us as well.


Thank you

Login to post a comment