How is he connecting to the internet on his devices? Is he connecting through 3g/4g or WiFi? If he's going through 3g/4g, then the Family Zone App should be working through a VPN connection, and he shouldn't be able to access blocked sites.
If he is on WiFi, we will need to check a few things:
- Is he connecting to the modem, or WiFi extender?
- Is the VPN icon on the devices still active? (Should be a VPN or key icon in the top left or right hand corner)
- When you open the app, does it show your son as the user and his access period?
No problem. Glad to hear its resolved.
Please let us know if you notice anything!