At what point does the message come up? Have you tried to device passcode if it has one?
Is the iPad able to function normally, just not able to use the internet?
We were away also and it seems the problem was the location. So I turned off the location and the internet worked fine after that. I think it was looking for the home server.
I agree it was a pain
Apologies that we didn't get to respond to you quick enough. The device passcode isn't related to the VPN - it is what the device itself uses to unlock itself.
Could you please confirm where you are currently at with the iPad so I can advise the appropriate steps? When the error appeared, what happened what you clicked cancel or okay? Did the filtering continue to work as normal?
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My daughters phone cannot be used at all as it's displaying the same error. I cant get into settings or anything past this stupid box. Have called the call centre and they couldnt give me the password. It's your app surely someone knows the password??? They called apple for me who said without the password the only way I can use the device is to restore to factory settings which means we loose everything!!!! Really unhappy!!!!!
We currently have a Customer Support Representative dealing with this issue who has been in touch with you. Damian will try and contact you early next week. If you have any more questions, please don't hesitate to ask.