setting up ipad on school zone and cannot reach server
started a topic
over 2 years ago
i'm setting up my child's device for the school family zone and i follow all the instructions, download the app, enter the activation code on the device and then i get a message 'cannot reach server!'. i went back to the portal and the device is there but saying location services must be on 'always'. i've checked the ipad device and it is set to always. i can't get to our wifi anymore, and when i check home.tools it says again (as within the mobile app) the server cannot be reached.
i've uninstalled everything and reinstalled the app, reactivated and get the same message.. pls help?