Just to clarify;
The user was already in Play time, you did a quick change to Play time, and the service was working as normal? This is very abnormal and something we will need to look into further.
Could you please specify for what user this was, what device and at what time this happened?
The only thing I can see blocked is Facebook and Instagram, which is correct as per the settings you have set for a Childrens profile.
If its a connectivity issue, this would be different. Were the pages timing out and not loading?
To do more in-depth troubleshooting, it would be best to do this in real time over the phone.
Could you please schedule a call back through our contact us page?
My son cannot access internet - google or any school work sites either- it keeps saying proxy server has blocked it. I have checked the settings. He needs this access. He has wifi 3 bars. Help!!!
I can see we resolved this for you in a ticket and that it's all working.
I can currently only see 2 female, non parent users on your account, IH and AH. Both are currently guests and therefore your settings changes wouldn't effect their devices fully. If you would like to have us troubleshoot this further I think it my be best done over the phone. Can you please use the Contact Us page on our website to schedule a call at a time that suits you when you will have the devices to test?
Since installing Family Zone on my daughter's iphone, she has trouble with using instagram and snapchat (which I have allowed while in play mode). Her phone doesn't seem to load/refresh these two apps and she can't use them. In order for them to work properly, I have to remove the Family Zone App. I love FZ and what it allows us to control, but it is very frustrating when apps wont work in the play mode. Any ideas as to why this might be?
One of our support agents has had a look at your account and your daughter's usage logs and cannot find any issue.
We have sent you an email. It will probably be best for us to live troubleshoot this issue. You are welcome to call on 1300 398 326.
We are open till 10 pm (AEST) every night of the week