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Allowing access but nothing available. .

My daughter is at a friend's house and I have changed her access to "play" for a few hours. However she is still unable to access anything.

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Hi Jenie,

Sorry about the time its taken us to get back to you on this one! 

When we are troubleshooting, there are a few additional details we need. Some examples of this would be:

- What device is effected?
- What are you trying to access, but unable to?
- Does being unable to access mean it is blocking when it shouldn't, or that its timing out?

- Are you connecting via Box or App?

In future, if you need immediate help, our contact centre is available on 1300 398 326 from 6am-8pm.


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