Sorry about the time its taken us to get back to you on this one!
When we are troubleshooting, there are a few additional details we need. Some examples of this would be:
- What device is effected?
- What are you trying to access, but unable to?
- Does being unable to access mean it is blocking when it shouldn't, or that its timing out?
- Are you connecting via Box or App?
In future, if you need immediate help, our contact centre is available on 1300 398 326 from 6am-8pm.
Thank you for reaching out to us, on the iPhone website you are able to do this by signing in>pressing on the user you wish to extend>scrolling down until you see the icons>by default it will be 60 mins, but if you wish to change the time, press on the 60 mins and select one of the other times>press on the play icon. You can also cancel this by pressing the red cancel button under the quick change menu. Our Zone Manager app also allows you to do the same thing.