Sorry about the time its taken us to get back to you on this one!
When we are troubleshooting, there are a few additional details we need. Some examples of this would be:
- What device is effected?
- What are you trying to access, but unable to?
- Does being unable to access mean it is blocking when it shouldn't, or that its timing out?
- Are you connecting via Box or App?
In future, if you need immediate help, our contact centre is available on 1300 398 326 from 6am-8pm.