Could you please confirm whether you have emojis in the device name? We found this issue previously with a different customer and it was fixed. If this is not the case, we will need to look into it further for you.
Our Mobile Zone App capability is from iOS 8 and onwards.
Please upgrade your device firmware and let us know if the issue persists?
mobile zone app installed on childs phone
activation continues to fail 15 x
What is the specific error you are seeing when attempting to activate?
Please see this guide for instruction on activation: https://www.familyzone.com/how-to-activate-mobile-zone
Also, please ensure you have the latest version of the app from the App Store.