Looking at the account, Emmett has 3 devices assigned to him.
He is currently in Sleep time because the Family Zone App has been removed. This means they are unable to use the internet as a precautionary measure. You can log into the Portal and cancel this temporary change to re-enable their access.
Our recommendation is to review the controls area for Emmett's profile to ensure the access period he is trying to view certain websites or apps matches that what is in his routine. Otherwise, if there is some issues that we need to troubleshoot in real time, please give us a call on 1300 398 326.