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Family member requests change

I have a family member who has requested a change to their internet access from their device.

Yes I could just ask them, but I'm testing functionality in order to recommend to my community.

I get an email saying this is the case, and a link to click from the email.

When I click it it takes me to the portal showing family members, but there is no obvious message.

There seems to be no way to understand what the requested change is - no alert, no message flag, no 'to do' item.

1 Comment

Hi Matt,

The access request is designed for when a specific website is requested by the child.

I've passed your feedback on to our developers and we will certainly aim to make this more intuitive for all our customers.

Thank you.

Roze

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