Start a new topic

Delete account/service

Hello, I am just wondering how to delete my subscription to family zone as my fam isn't using it and we do not want it anymore.

2 people have this problem

Hi Silva,

Sorry to hear things didn't work out for you!


Log into your Family Zone account and in the top right hand corner there is 'subscriptions'. Under this page you will find 'Cancel my subscription'.

If you'd like to offer your feedback, we'd love to hear from you on support@familyzone.com.

Roze

I have cancelled my subscription and removed all kids devices from this service but it has left my daughters iPod in a condition where I can not delete any apps. When I hold my finger down on the icons they shake but the cross used for deleting the app doesn't appear. How do I rectify this?

Hi Jane,

This is an unusual issue that we haven't come across before. Are you please able to give us a call on 1300 398 326? Otherwise, you can schedule a callback through ourĀ Contact Us.

Roze

Login to post a comment