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Request for MAC addresses to be displayed in Devices List.

When multiple home devices (including all sorts of household internet-enabled contraptions) are already connected to existing Access Points, it can be very difficult and time-consuming trying to identify and register the detected devices when the Access Points are connected to the FamilyZone box. For example, on a home installation I performed this week, about 20 devices popped up when the Access Points were connected - many Apple, some HP, some Texas Instruments, some Belkin, some unknown. The home-owner had little idea what many of them pertained to.


The device list in FamilyZone only shows the device brand name or "unknown", with no other (available) information displayed. Thus, registering devices by MAC address currently involves selecting each device in the FZ list in turn to check its MAC address. In addition, on return to the device list page, checkbox settings such as "unregistered devices only" (to exclude already-registered devices from the list) are not maintained. So it is a convoluted check-and-select/reject process... select each device in turn, see if its MAC address matches that of the physical device, return to the device list, check the "unregistered only" box, then remember which device in the list is the next to check, and so on.


I understand that for browser-enabled devices there is the option of registering from the device itself, but devices such as printers, TVs, game consoles, smart light switches, irrigation systems, etc., do not provide this option easily or at all, and often the brand name derived from the MAC address is either misleading (device may have different marketing name) or "unknown". 


Device matching and registration would be much simpler and faster if the MAC addresses were shown in the Devices List. Changing the list to a table that included other details, such as Owner (for already registered devices) and IP address, would be even more helpful.


Thanks,

Peter.


1 person likes this idea

Hi Peter,

Thanks for the valuable feedback.

As you mentioned, currently the best method is to enroll the user from the device itself.

I've put forward your suggestion to our developers and they will look into a more convenient option for situations like these.


Thanks,

Roze

I agree with Peter. Family Zone is very unfriendly when trying to connect TVs, PS4s, etc. As for instructions or advice about this topic in the "Support" area on the portal....there is nothing!

Hi Simon,


Connecting and registering devices such as smart TVs, consoles, etc is a similar process to regular devices such as desktops and laptops. You need to connect to the Family Network, open a browser (such as chrome or explorer) and go to home.tools to register the device.


We have taken your feedback on board, and will have a solution article written specifically about this area shortly.

Roze

Roze - what do you mean go to home.tools? There does not seem to be a solution article written. I have a heap of unidentified devices. And either I am blocked from YouTube or I have it set so the kids are not blocked. I can not work out how to separate us!

Hi Jayson,


I've found this solutions article for you. This will show you how to register unknown devices.


https://help.familyzone.com/solution/articles/5000713213-how-to-use-home-tools


Warm regards,

Tiara

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