Why can my child still access the musically app when she is in study mode?
Looking at your account, there is only one device listed, which is an iPad. Currently this iPad doesn't have the Family Zone App installed, hence why Musically might still be working.
Please reinstall the App to ensure content filtering can continue.
I have Family Zone App installed on my kid's device. Where can I find controlled social settings to block Unsafe & Be Careful Apps during study time, etc?
You will find them under Cyber Safety on the left hand side menu of your Family Zone account. If you click on Controls, this will then open up Categories and other areas where you can set their access periods.
Are you referring to Dylan's Galaxy Tablet? There are no logs for this device around this time yesterday.
We have a suspicion that the devices may not be assigned correctly. Could you please email us on email@example.com or call us on 1300 398 326 so we can investigate the issue in real time?
Great to hear you identified the issue! We usually recommend parents to change the modem wifi to avoid complications like this.
Any problems, let us know.
If it is an offline gaming application, these are not blocked by Family Zone, as Family Zone online blocks and restricts internet based online activity.
If it is an online game, there may be an issue with one of your settings on your childs phone
Looking at your profile, it looks like device administrator permissions have been disabled on your FZ one. We need these enabled in order for the filtering to be running efficiently.
To do this:
If this still does not work, please provide us the names of the game apps being used and reach out to us on 1300 398 326 for further troubleshooting assistance.