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The new MDM payload does not match the old payload - Profile Installation Failed

I am trying to install family zone on an ipod touch.  I keep getting the above message.

I tried following the hints under profile installation failed, but it still did not work.

2 people have this problem

Hi Karen,

These are the following instructions for the error message:

The new MDM payload does not match the old payload

Menu: Settings > General

Select: Profile > Family Zone

Select: Remove management

Download Family Zone App

Activate Family Zone App.

Please let me know if you're still having troubles.


is this on the iPad settings or on the family zone website that we make these changes

Hi Karin,

The above instructions are to be followed on the device itself.


I have this problem too trying to put it onto an iPhone 5. So annoying :(

Hi Warren,

Can you go to the following location on the device itself and let me know what is listed there, please?

Settings > General > scroll down to Device Management


Katie B

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