I am trying to install family zone on an ipod touch. I keep getting the above message.
I tried following the hints under profile installation failed, but it still did not work.
These are the following instructions for the error message:
The new MDM payload does not match the old payload
Menu: Settings > General
Select: Profile > Family Zone
Select: Remove management
Download Family Zone App
Activate Family Zone App.
Please let me know if you're still having troubles.
is this on the iPad settings or on the family zone website that we make these changes
The above instructions are to be followed on the device itself.
I have this problem too trying to put it onto an iPhone 5. So annoying :(
Can you go to the following location on the device itself and let me know what is listed there, please?
Settings > General > scroll down to Device Management