No member in family zone : Family Zone

M

Michelle Jane

started a topic almost 2 years ago

Hello, on set up I registered myself and my daughter. This worked well for 2 weeks. Now when I log on to the parent site, there is 0 family members registered. What do I do?

R

Rozek

said almost 2 years ago

Hi Michelle,

Looking at your account, there is your own user and your daughter. Is it possible that there is a duplicate account that you are trying to access?

For privacy, I cannot disclose the account here, but the one we have registered with your name is under a gmail account.

Hope this helps.

Roze K

S

Simon McCutcheon

said 8 months ago

On the Zone Manager app on my phone, I have registered myself, my wife and my son. However when I log onto family zone on the computer my wife does not appear. When I try to add her I can't because 'that email address is not original'. Therefore I can't register her as user of her devices. How can I fix this?

K

Katie B

said 7 months ago

Hi Simon,

As this requires me knowing some personal details such as your wife's email address, I have moved it to our ticketing system and sent you an email.

Thanks,

Katie

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