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No member in family zone

Hello, on set up I registered myself and my daughter. This worked well for 2 weeks. Now when I log on to the parent site, there is 0 family members registered. What do I do?
3 CommentsSorted by Newest First

Hi Simon,


As this requires me knowing some personal details such as your wife's email address, I have moved it to our ticketing system and sent you an email.


Thanks,

Katie

On the Zone Manager app on my phone, I have registered myself, my wife and my son. However when I log onto family zone on the computer my wife does not appear. When I try to add her I can't because 'that email address is not original'. Therefore I can't register her as user of her devices. How can I fix this?


Hi Michelle,

Looking at your account, there is your own user and your daughter. Is it possible that there is a duplicate account that you are trying to access?

For privacy, I cannot disclose the account here, but the one we have registered with your name is under a gmail account.

Hope this helps.

Roze K

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