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I'm new - Cutting / self harm images still showing

I joined up with FZ as I came across of lot of Cutting / Self Harm images on my 12yo daughters phone & search history.  Now I'm pretty sure its all set up properly (set her age to 9-12), and I just went into her phone and googled 'cutting' and it is still coming up with these images. They're not blocked.   How do I fix this? I have subscribed to the SOS /safe on social settings.

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Hi Karen,

Categories relating to cutting and self harm would normally be blocked under Extreme. You may notice that these images still come up even while Google Safe Search is turned on. Google Images are filtered by Google Safe Search, which is determined by Google. While these images may be viewable, accessing the source that they come from is not.

If you have any further questions, please let me know.

Kind regards,

Roze K

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