You can retrieve an activation key from within your Family Zone account. This helps assign the correct user and settings for the device from Portal.
Log into your account through www.familyzone.com. Once you're in, you should either land on the Getting Started page or Dashboard. If you're on the Getting Started page, the box to your far right will take you to retrieve an activation key. If you're on the dashboard, you can click the on the phone icon in the top left hand corner of the yellow toolbar and this will take you to the same area.
If you need further assistance, please let me know.
The OVO promotion allows for 1 free app service as stated in the Terms and Conditions. To cover more than one device, you will need to convert to a paid plan.
If you need further help, please give us a call on 1300 398 326.
No problem! Did you need our assistance in activating the app on your device?
Just to clarify; the Family Zone App is designed to be downloaded on the childrens devices to allow for the filtering. Have you downloaded it on your device to allow for borrowing? If not, then you don't need the app on your own device.
Can you please uninstall the app and reinstall to see if you receive the same error? Please also ensure that the MDM profile (the one in your screenshot) has been completely removed before trying again?
You can, however it is a different app. The Mobile Zone app is designed for childrens devices, while the Zone Manager is for parents to access their account.
Mobile Zone is the one you are after. That will filter the childrens devices. Zone Manager is the one for parents.
Please let me know if you have any issues finding it.
Unfortunately, due to limitations with OVO packages, only one licence is allowed per account. The solution for this would be to have two accounts, or to sign up to a Family Zone subscription for $5.95 per month and have 6 licences under one account.
Customer Service Officer